First, understand that your VESkey (master encryption key) is what you need to access your encrypted content. Your PIN only unlocks your VESkey, it can’t access your account without your VESkey. Your VESkey is stored in the local memory of the browser/app you used to create your account and you can only access it through that particular browser/app, until you copy it to another browser/app, preferably on another device.

Your VESkey for this account resides on another browser/app. It must be copied to the new browser/app to enable the account to be accessed through the new browser/app. To do this, follow the steps listed in the error message. The instructions are repeated below for your convenience.

Open the browser/app on which the account was originally created or is currently activated and do the following:

1. Open vesvault.com
2. Select the account from the top right drop down menu.
3. Select Add Another Browser/App from the top left drop down menu.
4. Create a PIN for this new app to enable the sync codes to appear in that app.
5. Make sure the sync code matches on both devices, then select the sync code on the original device.

First, understand that your VESkey (master encryption key) is what you need to access your encrypted content. Your PIN only unlocks your VESkey, it can’t access your account without your VESkey. Your VESkey is stored in the local memory of the browser/app you used to create your account and you can only access it through that particular browser/app, until you copy it to another browser/app, preferably on another device.

The browser/app on which you attempted to access the account has an outdated VESkey. This occurred because you either rekeyed the VESkey on the other browser/app or you initiated VESrecovery, causing the rekeying of the VESkey. The new VESkey must be resynced to the browser/app displaying the error message. To do this, follow the steps listed in the error message. The instructions are repeated below for your convenience.

Open the browser/app which has the new (active) VESkey for the account and do the following:

1. Open vesvault.com
2. Select the account from the top right drop down menu.
3. Select Add Another Browser/App from the top left drop down menu.
4. Create a PIN for this new app to enable the sync codes to appear in that app.
5. Make sure the sync code matches on both devices, then select the sync code on the device with the new VESkey.